At Brilliance Beauty and Wellness, we are committed to providing a transparent and fair return process while working in alignment with our authorized suppliers and manufacturers.
We aim to provide accurate and transparent information so customers can make informed purchasing decisions with confidence.
Return Eligibility
Returns may be requested within 30 days of delivery, subject to the conditions outlined below.
To be eligible for a return:
• Items must be unused, unopened where applicable, in original packaging, and in like-new condition
• All accessories, manuals, inserts, and components must be included
• Items must not show signs of wear, use, installation, activation, or damage not related to shipping
All returns must be approved in advance by our customer support team. Returns sent without prior authorization may be refused.
Important: Manufacturer-Based Returns
As an authorized reseller, many of our products are fulfilled and supported directly by the manufacturer.
This means:
• Return procedures may vary depending on the brand
• Some items may need to be returned directly to the manufacturer or supplier
• Certain products may have specific return restrictions or may not be eligible for return once opened
Important: Product-Specific Return Policies
Because Brilliance Beauty & Wellness carries products from multiple authorized manufacturers, certain items may have brand-specific return requirements, restrictions, or non-returnable conditions.
For this reason:
• The return policy listed on an individual product page takes precedence over this general return policy
• Please review the specific product page before purchasing for any additional return terms, unopened requirements, manufacturer restrictions, restocking fees, or non-returnable conditions
• Products fulfilled directly by the manufacturer may require a different return process, photo verification, retained shipping packaging, or may not be eligible for return once opened
By placing an order, you acknowledge and agree to both this general return policy and any product-specific return policy listed on the applicable product page.
Return Process
To request a return, please contact us at:
📧 support@brilliancebeautyandwellness.com
Include your:
• Order number
• Reason for return
• Photos of the item and packaging, if requested
Once approved, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.
Return Shipping
Unless the item is defective, damaged, incorrect, or there was an error in the product description:
• Customers are responsible for return shipping costs
• Original shipping charges are non-refundable
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
1. Take clear photos of the product, packaging, and shipping box
2. Retain all original packaging materials
3. Contact us within 48 hours of delivery at
📧 support@brilliancebeautyandwellness.com
We will work quickly to resolve the issue and arrange a replacement or other appropriate solution at no cost to you.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
• Refunds will be issued to your original payment method
• Processing times may vary depending on your financial institution
Cancellations
• Orders canceled before shipment processing begins will receive a full refund
• Orders canceled after shipment has been processed or shipped will follow the applicable return policy and may be subject to return shipping costs
Non-Returnable Items
The following items are not eligible for return:
• Opened or used products where the product page states they must remain unopened
• Items not in original condition or missing packaging, accessories, manuals, or components
• Products marked as non-returnable on the product page
• Items purchased for temporary, one-time, or trial use
Questions
If you have any questions about returns or refunds, please contact us at:
📧 support@brilliancebeautyandwellness.com